Privacy Policy

Introduction

smartvisionora AG ("we", "our", or "us") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

Data Controller

The data controller responsible for your personal data is smartvisionora AG, located at Schillerstraße 186, 20531 Hamburg, Germany. You can contact us at privacy@smartvisionora.top or +49 40 6693171 for any privacy-related enquiries.

Data We Collect

We collect and process the following categories of personal data:

• Contact Information: Name, email address, phone number, company name, and postal address when you contact us or request our services
• Website Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and referral sources
• Communication Data: Records of correspondence, enquiries, and support requests
• Technical Data: Cookie identifiers, session data, and website performance metrics

How We Use Your Information

We process your personal data for the following purposes based on legitimate legal grounds:

• Service Provision: To provide our social media automation consultancy services and respond to your enquiries (Contract performance)
• Communication: To communicate with you about our services, send updates, and provide customer support (Legitimate interest)
• Website Improvement: To analyse website usage, improve functionality, and enhance user experience (Legitimate interest)
• Legal Compliance: To comply with legal obligations and protect our legitimate business interests (Legal obligation)
• Marketing: With your consent, to send promotional materials and information about relevant services (Consent)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Third Parties

We may share your personal data with the following categories of recipients:

• Service Providers: Trusted third-party providers who assist with website hosting, analytics, email services, and technical support
• Legal Authorities: When required by law or to protect our legal rights
• Business Partners: With your explicit consent, to provide integrated services or joint offerings

We ensure all third parties are contractually bound to protect your data and comply with applicable data protection laws.

International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer your data internationally, we ensure adequate protection through appropriate safeguards such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Contact and enquiry data: Up to 3 years after last contact
• Website analytics data: Up to 26 months
• Marketing communications: Until you withdraw consent or up to 3 years of inactivity
• Legal and compliance records: As required by applicable law

Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in specific situations
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent for processing based on consent at any time

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

Supervisory Authority

You have the right to lodge a complaint with the competent data protection supervisory authority if you believe that the processing of your personal data violates applicable data protection laws. In Germany, you can contact the Federal Commissioner for Data Protection and Freedom of Information (BfDI) or your local state data protection authority.